eFAX: Beware your credit card! You may not be able to cancel your trial account :(

Posted on 19. Jan, 2010 by Dragos in Internet Life, Web Buzzz

Welcome to chat.

The session has been accepted.

{Craig H.}

Hello, Dragos. Welcome to j2 Global online support. I am Craig, your online Live Support Representative. How are you doing today?

{Dragos}

Hello Craig. Thanks for disconnecting me a few moments ago.

{Dragos}

I have just checked my credit card statement and it says I was charged from your company

{Dragos}

I have registered with a trial account. How could that happen?

{Dragos}

Am i chatting with a script bot?

{Dragos}

Could you please be so kind confirming that I am talking to a real person?

{Craig H.}

I am sorry for the delay.

{Craig H.}

Please accept my apologies for the inconvenience.

{Craig H.}

Since you have mentioned that you have wrongly been charged, suggest you to contact our customer support team at 1-323-817-3205

{Craig H.}

Please do not select any option or extension when you call.

{Craig H.}

Please wait for our Customer Service representative to attend your call.

{Craig H.}

They would be able to assist you further.

{Dragos}

I was redirected to this page with the hope to find a way to cancel my account

{Craig H.}

We take care of cancellation request. Since you have mentioned that you have wrongly charged, suggest you to contact customer support team at 1-323-817-3205.

{Dragos}

Yes I would like to cancel my membership

{Craig H.}

We will take care of cancellation request of your account. We’re sorry you want to cancel your account. Could you please provide me your fax number, registered email address and billing zip code for verification?

{Dragos}

But I have already given you the information you are now asking

{Dragos}

Ok, just a second

{Dragos}

Fax: (650) 618-XXXX Email: abcdefgh@gmail.com ZIP: MD-2044

{Craig H.}

Thank you for providing your information.

{Dragos}

You’re welcome

{Craig H.}

Dragos, I apologize for the inconvenience. In order to cancel your account, please contact our Customer Service Department at 011 35316564910 as they will be able to better assist you with your request, as I am based in US and do not have access to your billing information.

{Dragos}

I have called and they told me to come here

{Dragos}

Do you need the PIN for the FAX linked to my account?

{Craig H.}

Please give me a moment.

{Craig H.}

Let me assist you as special consideration.

{Dragos}

Thank you

{Craig H.}

May I have your 4 digit PIN or last 4 digits of the Credit Card registered with us for verification?

{Dragos}

PIN: ZXZX

{Craig H.}

Thank you for providing correct information. Please give me a moment while I go through your records. In the meantime, please type the number corresponding to your reason for cancellation: 1) Moving to another provider 2) Bought a Fax machine 3) Business or role changed 4) Short term project completed 5) Financial reasons 6) Problems with Faxing or Billing 7) Dissatisfied with Quality of service Too Costly

{Dragos}

{Craig H.}

As per our records, you have not been charged at all.

{Craig H.}

Dragos, as you have signed up for our service recently and you have plenty of days left for your trial period to get over. Please note that you will not be charged a monthly fee for that 30-day period. At the end of one month, you can decide whether you want to continue with the service or not. You also have gift usage balance GBP 3.00 remaining that you can send fax for free. Over and above which, usage charges would be applicable, for any additional faxes sent.

{Craig H.}

You have lot of days left for trial period to end. We would very much like you to give our service a try at least during the trial period and let us know how did you find our service. There is absolutely no need for you to continue if you do not wish to, at the end of the free trial period. Would that be fine with you?

{Dragos}

No, thanks. I still want to cancel my membership. I have just got my real fax machine by mail! //lied of course

{Craig H.}

Dragos, since you insist, as an exception, we can go ahead and take your request here and communicate it internally to our Customer Support team. As a recommendation, you can keep the number as a backup or use it to send occasional faxes for a small fee of 4.99 GBP for 5 months. If you accept, the great thing is, your next 30 days are free so even if you need sometime to think this over, you can always contact us within the next 30 days to cancel your account. If you want to proceed, I can switch you

{Craig H.}

r pricing to the special offer in a couple of minutes.

{Dragos}

No. I still want to cancel my membership.

{Craig H.}

OK, we hope you’ll consider eFax again should your needs change and I’ll process your cancelation request now.

{Craig H.}

Is there anything else, I may help you with?

{Dragos}

I need to be sure that my membership is fully canceled. Can you please confirm it?

{Craig H.}

Sure, once the chat ends, you will receive e-mail confirmation for your records.